KAPP account and data deletion
KAPP allows users to request deletion of their work account and the personal data associated with it. A request can be submitted without signing in to the app.
How to submit a request
- Click the button below or write to spongeaibek@gmail.com.
- State the email subject “KAPP account deletion”, your name, the name of your organization and your personnel number or other work identifier.
- Do not attach an identity document, medical documents, incident materials, a password or an activation code. If additional verification is needed, we will suggest a suitable method separately.
- We will confirm receipt, verify authority and report the result to the address provided.
If the button does not open an email app, send the email manually to spongeaibek@gmail.com.
What will be deleted
After the request is confirmed and where there is no obligation to retain the data, we will:
- disable or delete the account and access to KAPP;
- revoke active sessions and delete registered push tokens;
- delete or anonymize profile data and related records that are no longer needed for providing the service, for security or for fulfilling obligations;
- delete data from active systems; residual copies in protected backups will be taken out of circulation in line with their usual replacement cycle.
Data stored only on the phone — the sign-in token, cache and offline copies of documents — can be deleted immediately by signing out of KAPP, deleting the offline copies in the app and then deleting the app itself.
What may be retained
Some records may be retained in full, in part or in anonymized form if this is required by law, a contract, the organization's rules or the protection of rights and security. This may apply to:
- documents on training, clearances and acknowledgement of mandatory materials;
- work, medical, occupational safety, audit and security-related records;
- incident and investigation materials and evidence;
- security logs, information about legal claims, disputes and abuse prevention.
If part of the data must be retained, we will state the categories of such data and the basis for retention. After the mandatory period ends, it will be deleted or anonymized.
Processing time
We will respond and carry out the available actions within 30 calendar days after the requester's identity and authority are confirmed. If the request depends on a decision of the organization or a mandatory retention period, we will inform you of this and explain the next steps.
Contact
Deletion requests and data questions: spongeaibek@gmail.com.
Owner and publisher of KAPP: Adilzhan Akhmetkerey.
For more about data processing, see the KAPP Privacy Policy.