KAPP Support

Last updated: September 12, 2026

KAPP helps organizations work with documents, training, events, employee requests, notifications and incidents. The available features depend on the organization's settings, the user's role and the authority granted to the user.

Any company can be onboarded. We create the organization and the first administrative accounts through guided onboarding. To get started, write from your work address to the Gmail address: spongeaibek@gmail.com.

Write to us about onboarding

How organization onboarding works

Inquiry. A company representative writes to spongeaibek@gmail.com.
Clarifying needs. We agree on the use cases, team size, required roles and setup specifics.
Verification and terms. We confirm the contact person's authority and agree on organizational, contractual and data-handling requirements.
Setup. We create the company's isolated environment, administrative access and the initial configuration.
Launch. We help the administrator add or import users and get started.

There is no public instant registration without verification and setup. This makes it possible to properly separate companies' data, appoint responsible administrators and agree on a suitable configuration before work begins.

What to include in an onboarding email

the company name, industry and country of operation;
your name, job title and work email address;
the approximate number of administrators and users;
which features you are interested in: documents, training, requests, events, contractors or incidents;
the desired launch date and important access or data requirements.

Do not send passwords, activation codes, identity documents, medical documents, incident materials or other sensitive data in the first email.

End-user access

After a company is onboarded, its authorized administrator creates or imports work accounts. For the first sign-in, a user may need an internal identifier, the activation code issued and a new password. If the code has not been received, has expired or the account is blocked, first contact your organization administrator.

KAPP support never asks you to share your password, full activation code or session token.

Solving common problems

Unable to sign in or activate the account

check the identifier and the keyboard layout;
use the most recently issued code, without spaces;
check your internet connection and try again;
check with the organization administrator whether the account is active.

A document or attachment does not open

Check the connection and try loading it again. Access to some files depends on role or assignment. If you should have access, tell the administrator the name of the material and the approximate time of the error. Offline copies remain on the device until they are separately deleted by the user or the app is deleted.

Push notifications are not arriving

Enable notifications in your KAPP profile and in the device's system settings. Delivery also depends on the organization's configuration and the availability of the notification service. A message may remain in the internal “Notifications” section even if the push was not delivered.

Data is out of date or a section is unavailable

Refresh the screen or restart the app and make sure you are signed in to the right account. Roles, department, job title, assignments and access to materials are managed by the organization; to have them corrected, contact its administrator.

How to report a technical problem

Write to spongeaibek@gmail.com and include:

the name of the organization and your role, but not your password or activation code;
the browser you use, or the device model, OS version and app version;
what you were trying to do, what you expected and what happened;
the date, approximate time and error text;
a screenshot without confidential data, if it helps to understand the problem.

If a file or sensitive information is needed for diagnosis, first agree with support on a suitable secure transfer method.

Correcting and deleting data

To correct a profile, or to disable or delete an account and related data, write to spongeaibek@gmail.com. State your name, organization and work identifier. Confirmation from the organization administrator may be required to verify the request. Some work, training, medical, occupational safety, audit and security-related records may be retained if this is required by the organization's rules, a contract or the law.

For more details, see the KAPP Privacy Policy.

Contact

Organization onboarding, technical support and data questions: spongeaibek@gmail.com.

Owner and publisher of KAPP: Adilzhan Akhmetkerey.